Terms & Conditions/RETURNS
- Items are $6.99 flat shipping rate.
- We ship USPS within 1-3 business days of order date.
- You will receive an order shipping confirmation that will include tracking via email to the email address provided at checkout. Items can be tracked at www.usps.com
- Once an item ships, it is your responsibility. Any item lost in shipping is not our responsibility.
- Any items returned due to an incorrect address will require an additional $6.99 to ship to the correct address.
- Follow Your Arrow is not responsible for lost or stolen packages. Once package is marked "delivered" if lost package needs to be claimed at post office. If damaged after delivered, buyer is responsible. For other issues contact local post office contact local post office. We do not insure packages shipped at first class.(If insurance is needed(first class), or if extra insurance is needed over $50 please contact us at firstname.lastname@example.org.
- All international orders are FINAL sale.
- We do not issue refunds, however we will issue store credit that will not expire.
- Returns must be postmarked within 7 days of date product is received with a noted order number inside package as well as reason for return.
- Items must be returned in new condition. This means, no stains from makeup, deodorant, etc. No dog hair nor smell.
- We do not offer exchanges as inventory changes too fast. If you need a different size, please place a new order.
- Shipping charge will not be refunded for store credit. Return shipping will be at buyers expense.
- Any footwear returns must be returned in separate bag or box NOT original shoe box. If shoe box is used as the shipping container, it will NOT be eligible for refund or store credit and will be shipped back to you.
- If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 4 days of receiving your order.
- We must be notified for defective or damaged items within two days of receiving order or it will be considered "wear and tear".
- All items in Kelli's Closet are final sale.
- All Mystery Bags and Boxes are final sale.
- Any additional questions on returns may be emailed to email@example.com
- Any orders placed from November 20 - December 25 are considered Holiday purchases and we will honor returns for gifts postmarked back to us from December 25 - January 6th.
Return Shipping Address:
Follow Your Arrow
1419 West M Rd
Worden, MT 59088